Device Guides & Troubleshooting
General tips for using and looking after vaporisers, cartridge pens and related devices. Always follow the instructions supplied with your specific device.
Vaporisers
General guidance for using and maintaining a dried-flower or oil vaporiser.
How do I get started with a vaporiser?
Read the manufacturer’s instructions first, charge the device fully, and follow the recommended temperature settings. If you are unsure, ask your pharmacist for guidance.
My vaporiser is not producing vapour — what should I check?
Common things to check include: the battery is charged, the chamber is loaded correctly, the device is switched on and at temperature, and the airflow path is not blocked. Refer to the manufacturer’s troubleshooting guide.
How often should I clean it?
Cleaning intervals vary by device. Many manufacturers suggest cleaning the chamber and mouthpiece regularly to maintain performance. Always follow the specific instructions supplied with your device.
The vapour tastes burnt — why?
A burnt taste can relate to temperature settings, residue build-up, or an overpacked chamber. Check the manufacturer’s recommended settings and clean the device as directed.
Cartridges and pens
Using and looking after cartridge-based (pen) devices.
How do I use a cartridge pen?
Follow the manufacturer’s instructions for attaching the cartridge, activating the device, and any recommended settings. Ask your pharmacist if anything is unclear.
My cartridge is not drawing — what can I check?
Check that the battery is charged, the cartridge is connected properly, and the airflow path is clear. Some devices need to be activated by a button or by drawing gently. Consult the device guide.
Why might a cartridge leak?
Leaking can relate to temperature changes, storage position or connection issues. Store the device upright at a moderate temperature and follow the manufacturer’s storage advice.
Device care and storage
Keeping your device working safely and reliably.
How should I store my device?
Store devices and cartridges as directed — usually upright, away from extreme heat, cold and direct sunlight, and out of reach of children.
How do I look after the battery?
Use only the charger supplied or recommended by the manufacturer, avoid overcharging where advised, and do not use a device with a damaged battery. Follow the manufacturer’s safety guidance.
When to get help
Where to turn if something is not working or does not feel right.
Who can help with device problems?
Your pharmacist can help with general device questions, and the device manufacturer’s support can help with faults. For questions about your treatment, contact your prescriber.
What if I feel unwell?
If you experience severe or unexpected effects, seek medical advice promptly. In an emergency, call 000.